Market Wire, January, 2010
As healthcare companies prepare for a projected
increase in contact center traffic, regardless of the outcome of the Obama
Administration’s healthcare proposals, business leaders are scrambling to
ensure they are prepared. Contact Solutions, a leading provider of
on-demand contact automation solutions including IVR, email/text messaging
and web transactions for business and government, announces that CEO Paul
Logan will address this issue at the 9th Annual Conference on
Bio/Pharmaceutical and Medical Device Contact Centers in Philadelphia on
January 27-28.
Logan will present the results of Contact Solutions’ work to help state
public health agencies and private healthcare providers who responded to
various state and federal mandates by implementing self-service options
that improved service and created new savings.
In one case, a government healthcare agency is saving more than $100,000
each month since the launch of the Contact Solutions offering. In another,
a healthcare insurer saved $750,000 after Contact Solutions helped them
launch a multi-lingual outbound application in response to impending state
legislation. The solution, offered in six languages, was deployed in two
weeks to meet the state’s deadline
increase web traffic